Shipping policy
Shipping Policy
At Petcart, we process orders within 1–5 business days. Delivery times vary depending on destination, carrier availability, and seasonal demand.
Estimated Delivery Times
- United States: 7–15 business days
- International: 10–25 business days
Delivery estimates are not guaranteed and may occasionally experience delays due to customs, weather, or carrier issues.
Order Processing
Orders are processed Monday–Friday excluding holidays. Once your order ships, tracking information will be sent via email when available.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.
Lost or Delayed Packages
Petcart is not responsible for delays caused by shipping carriers, customs clearance, or events outside our control. If a package is marked delivered by the carrier, responsibility transfers to the customer.
Customs & Duties
International customers may be responsible for customs fees, import taxes, or duties required by their country.
Multiple Shipments
Items may ship separately depending on warehouse availability and inventory locations.
Refused Deliveries
Refused or abandoned shipments may not qualify for refunds once shipped.
Contact
For shipping questions, contact us through petcart.store.